An order management system (OMS) is the software framework that facilitates firms to manage product orders from customer submission through final completion.
It unifies customer tracking across all sales sources to offer comprehensive visibility into customer management throughout the order-to-cash workflow.
An OMS aids companies manage the complete order operation smoothly, from the instant a customer enters order management system oms an order to its accurate fulfillment and potential return.
It improves inventory management by furnishing oms current information on inventory levels and order tracking, allowing firms to enhance their supply chain processes and elevate consumer loyalty.
An effective OMS combines with other company systems like website platforms, fulfillment management systems, accounting order management system oms software, and shipping carriers to support a efficient order fulfillment workflow from beginning to end.